Refund policy
READ CAREFULLY
🌼 Refunds & Returns
We accept returns for store credit, exchange, or refund if requested within 14 calendar days of receiving your item.
Eligibility Criteria
To qualify, items must be:
- In original condition
- Unworn and unused
- With tags attached
- In original packaging
A receipt or proof of purchase is required.
How to Start a Return
Email us at sunnycottagetx@gmail.com to request a return. If approved, we’ll send return instructions. Returns sent without prior approval will not be accepted.
🔁 Exchanges & Store Credit
To exchange an item, start with a return request. Once accepted, you may use your store credit to purchase the replacement item.
Store credit is typically processed within 10 business days of return approval. If more than 15 business days have passed, please contact us.
❌ Final Sale Items
Sale items and gift cards are final sale and not eligible for return, exchange, or store credit.
🚨 Damages & Order Issues
If your item arrives damaged, defective, or incorrect, contact us right away. We’ll work quickly to make it right.
⚠️ Non-Returnable Items
Returns are not accepted for:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Hazardous materials or flammable liquids/gases
💌 Contact Us
For all return or refund inquiries, reach out at sunnycottagetx@gmail.com. We're always happy to help!
Sincerely,
Sunny's Boutique
